FAQ


What is non-medical home care?
Non-medical home care specializes in providing clients with compassionate caregivers in the familiar comfort of their own home.

Are you licensed?
We are licensed to provide non-medical home care by the governing authority in the state where licensing is required.

What services do you offer?
Our caregivers, who are all employees of PRN Home Care, help our clients with such activities of daily living (ADL’s) as companionship, personal care, meals preparation, transportation, light housekeeping, errands & shopping, medications reminders, Alzheimer’s & Dementia care, hospice support care, respite care, live-in/out and hourly care.

Who pays for the service and how often are we billed, and is there a deposit?
The client or family is billed directly for our services. An upfront deposit is required before personal home care assistance services are rendered, generally covering about one week of service. The deposit will be refunded at the end of your relationship with the agency if all invoices have been paid. You will be charged on a semi-monthly basis. No long term contract is required, allowing maximum flexibility as needs change.

Do you offer short and long term non-medical home care services?
We provide hourly, live in/out, part time and any amount of hours needed to accommodate our client’s needs.

Do you come to the home to meet with the client and/or family members?
We visit the client’s home for a thorough free “In-Home Assessment” by our Case Manager to assess the needs, the living situation and then develop a plan of care for our caregivers. Our Case Manager will coordinate and present a written plan of care with our clients, family members and caregivers to ensure a smooth transition in care. All hours, services, and fees are outlined clearly during the Plan of Care meeting.

Are your caregivers supervised after they are placed with a client?
After we make the initial placement, we are always in constant contact with our caregivers and clients to ensure that everything is working smoothly and that both parties are happy. Our Case Managers visit periodically (either via phone and/or in person) to personally assess your loved one’s case and care.

What are your hours?
We are available 24 hours a day. All of our services are available 7 days a week including holidays. Our office hours are 8 a.m. to 5:30 p.m. Monday through Friday and 10 a.m. to 3 p.m. on Saturday. Of course, we are available 24 hours a day, 7 days a week by phone in case of an emergency and all calls will be responded by our on-call nurse.

Who are your caregivers?
We only recruit qualified caregivers with at least one year of paid caregiving experiences. All of our caregivers are employees, experienced in home care. We also have Certified Nurses Assistants, Certified Home Health Aides, LVN’s and RN’s employed as caregivers. 

How are your caregivers screened?
We thoroughly screen each prospective employee. Work history and personal references are checked. National background checks are conducted for criminal, DMV, and social security records. E-verify, a national Homeland Security system, confirms name, date of birth and social security numbers. We also review and verify all professional credentials. All employees are TB and drug tested. They are bonded and covered by professional liability insurance, covered by worker’s compensation insurance, English speaking caregivers some are multilingual and licensed drivers with verified auto insurance.